FAQ

How can we help?

How do I arrange a viewing appointment?

It's very simple. Just contact our Property Operations Manager Ms. Ekaterina Vitovtova via email on ekaterina.vitovtova@greystar.com or call her from Monday to Friday between 09:00am and 5:00pm on her mobile phone +49 151 54004617. We will be happy to arrange a viewing with you.

Is there a minimum rental period?

Yes, the minimum rental period is six months.

Once I have chosen an apartment, when can I move in?

We normally need about 10 days to prepare the rental contract and follow all the relevant procedures to secure your apartment. Please note that if the apartment you have chosen to lease is currently occupied, you will need to wait until after the apartment has been vacated by the previous tenants before you are able to move in. Your move-in date will be discussed and confirmed with you when we draw up your rental contract.

Please see the below question for a list of documents required from you so that we can keep the leasing process as efficient as possible. Any delay in receiving the required documentation may cause delays to leasing and/or moving in.

Which documents do I need to rent an apartment?

The documents you need to provide to us are:

  • Self-disclosure form (completed & signed)
  • Copy of passport (front & back)
  • Copy of valid visa Copy of your last three salary statements Employment contract (if starting a new job)
  • Enrolment letter stating the monthly income from your University or Institute if you are studying a doctorate degree or similar
I am still a student, my parents want to rent the apartment for me. Is that possible?

Yes, that is possible. Your parents, or even just one parent, should rent the apartment for you. They must then submit all the documents listed above.

Which additional costs are included in the total rent?

Base rent, the inventory and advance payment of energy costs, water, WIFI and other ancillary costs such as garbage collection, etc. are all included in the total rent. A full breakdown of all costs will be communicated to you at the time of leasing.

The billing according to your actual consumption of water, heating and electricity takes place automatically in the following year.

How can I pay the deposit?

You can transfer the deposit to the account specified in the rental agreement or deposit a guarantee (e.g. from your bank). In this case we need the original document, which you should send to us in advance by registered mail.

When do I have to transfer the deposit and the first rent payment?

It is very important that you transfer the first rent payment and the deposit before you move in, or that the original deposit guarantee is available before you move in.

All further rent payments will then be automatically debited from your account on a monthly basis.